Success Story: Lulus
The Chic Way to Shop
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For years, Lulus has been driving style trends with its skillfully curated selection of dresses, tops and shoes. Its website and social channels have become go-to destinations for women searching for emerging designers and unique, chic looks.
Lulus launched in 1996, and has seen its audience grow up over the past 20 years. Along with teens looking for prom and homecoming dresses, they now have young women looking for bridesmaid dresses and cocktail attire. It led to Lulus rebranding in 2016 with a new logo, fresh packaging and a more modern website. On the marketing side, the company wanted to make inspirational imagery core to the customer experience. In doing so, Lulus had the following objectives:
Lulus is a Chico, Calif.-based online destination for chic and on-trend fashion, providing superior customer service, a carefully curated selection, and a personalized shopping experience.
Celebrating the Customer
Lulus wanted to showcase what their products look like in real life, on real people. So it was natural that they tap their dedicated group of followers on Instagram. Lulus fans are already sharing gorgeous imagery of themselves wearing the brand’s clothing, and a simple search of #lovelulus produces a treasure trove of user-generated content (UGC).
Content in hand, Lulus partnered with Curalate to launch Fanreel, a gallery of shoppable user-generated imagery featured prominently on the Lulus site. See a Los Angeles fashion influencer wearing a black print wrap dress, sunglasses and leather moto jacket? Buy any part of the look directly from the Fanreel.
But rights management is a serious issue and Lulus wanted to make sure they were abiding by regulations. Curalate makes rights management as easy as asking a follower to respond with #yes.
“It's crucial to have a process where everyone feels good about engaging with Lulus on social,” said Noelle Sadler, VP of Marketing at Lulus.
Fanreel also lets Lulus quickly swap in the latest, most seasonal products.
“We change products quite frequently. That helps us match the galleries to whatever we’re promoting on our homepage, helps with seasonality and helps us make sure we’re not featuring products that have sold out. Our business model is set up that we will sell through certain merchandise. Fanreel gives us the flexibility to change things on the fly and provide the best customer experience.”
“Curalate Fanreel adds that extra sense of newness and freshness to the site. We have the homepage gallery and a full gallery as well and updating content is easy. Now we’re able to access and surface customer content on the site without having to go through a major dev build.”
VP of Marketing
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